Chapter 9: Becoming an Interviewing Expert

A Comprehensive Guide to Real-World Success

Preparing for a job interview is a crucial step toward career success. A great interview can open doors, while a poorly prepared one can close them. To increase your chances of making a lasting impression, you must understand what employers are looking for and how to present yourself in the best possible light. In this chapter, we will explore essential strategies to help you feel confident, make a strong impact, and maximize your chances of getting the job.

Arriving Early and Making a Great First Impression

Time management is a key component of interview preparation. Arriving at least 15 minutes early shows that you are punctual, responsible, and value the interviewer’s time. This extra time allows you to gather your thoughts, review any necessary documents, and compose yourself before the interview begins.

In addition, your first impression starts the moment you step into the company’s premises. Greet the receptionist warmly, as their feedback might reach the interviewer. Being polite, friendly, and professional in all interactions can create a positive atmosphere before the interview even begins.

Preparing Your Documents

Having all necessary documents ready demonstrates professionalism and organization. Bring at least two extra copies of your resume in case the interviewer needs them. If you are applying for a role that requires a portfolio, make sure it is well-organized and highlights your best work. Carry a notepad and a pen to take notes, which can help you remember key points for follow-up discussions.

The Power of the Receptionist

Many candidates overlook the importance of the receptionist, but their opinion can influence hiring decisions more than you might think. Receptionists often interact with hiring managers and may be asked for their impressions of candidates. Being polite, respectful, and friendly can leave a positive impact.

Use this opportunity to engage in light conversation if they are not too busy. A simple greeting, compliment, or friendly exchange can help you relax and also demonstrate your interpersonal skills. Additionally, your body language and demeanor while waiting can be observed, so maintain professionalism even before the interview starts.

Answering Questions Effectively

One common mistake candidates make is answering questions with simple “yes” or “no” responses. Instead, expand on your answers by providing examples that highlight your skills and experiences. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly and concisely.

For example, if asked about your problem-solving skills, instead of saying, “Yes, I am good at solving problems,” you could say:

“At my previous job, our team faced a major client complaint regarding delayed product delivery. I coordinated with the logistics department to expedite shipments and provided real-time updates to the client. As a result, we resolved the issue within 48 hours, retained the client, and strengthened our business relationship.”

This approach demonstrates problem-solving abilities while showcasing initiative and effectiveness.

Acting Like You Already Have the Job

Confidence is key in an interview. One way to project confidence is to approach the interview as if you are already a part of the team. This doesn’t mean being overconfident or presumptuous, but rather demonstrating your enthusiasm, engagement, and readiness to contribute.

Frame your responses in a way that assumes you will be taking on the role. For example, instead of saying, “If I get the job, I will do my best,” say, “I look forward to contributing my skills to help improve this department.” This subtle shift in language helps convey a proactive mindset and makes you seem like the natural choice for the position.

Answering Questions with Excitement and Enthusiasm

Employers want to hire people who are genuinely excited about the role. If you are not enthusiastic about the position, the interviewer may assume you are not truly interested. Show energy in your responses, use expressive language, and maintain positive body language.

Even if the interview is formal, don’t be afraid to let your personality shine. If you can, enjoy the process and treat the conversation as an opportunity to connect with the interviewer. A candidate who is engaged, energetic, and passionate about the job is far more memorable than one who seems disinterested.

Selling Yourself Effectively

An interview is your chance to market yourself. Instead of giving one-word responses, elaborate on your answers by providing examples. Use storytelling techniques to illustrate your experience and skills. Paint a vivid picture by explaining where, when, how, what, and why you did something.

For instance, rather than simply stating, “I managed a team,” expand on it:

“At my previous company, I led a team of five employees to implement a new project management system, which increased efficiency by 20%.”

This approach makes your achievements tangible and demonstrates your value to the employer.

Highlighting Your Achievements and Accomplishments

Employers want to know what you have achieved in previous roles. Instead of listing responsibilities, focus on measurable successes. If possible, use numbers and data to quantify your impact.

For example:

“I increased sales by 30% within six months by developing a new customer retention strategy.”

Numbers add credibility to your claims and help interviewers visualize the value you can bring to their company.

Avoiding Premature Salary Discussions

Salary, bonuses, and benefits should not be your primary concern during the initial interview. Your focus should be on demonstrating why you are the best candidate for the role. If the employer brings up the topic, provide a flexible response such as:

“I’m open to discussing salary based on the full scope of the position and the value I can bring to the team.”

There will be a section dedicated to this question. Check it out.

Addressing Lack of Experience

If you lack experience in a specific area, highlight your ability to learn quickly and adapt. Provide an example of when you successfully tackled an unfamiliar challenge.

For instance:

“When I started my previous job, I had no experience with a particular software. However, my supervisor trusted me to learn it, and within two weeks, I became proficient, ultimately training others on its usage.”

Employers value candidates who are proactive, eager to learn, and willing to take on challenges.

Maintaining a Positive Attitude

An interview is not the place to vent frustrations or dwell on past difficulties—it's your chance to make a great impression. The interviewer is not your therapist, family, or close friend, so bring enthusiasm, confidence, and energy to the conversation. Show that you’re adaptable and forward-thinking rather than dwelling on setbacks.

For example, if you were laid off, you could say:


“Although my company had to downsize, I took that opportunity to refine my skills and gain certifications to prepare for my next role.”

Employers are drawn to candidates who radiate positivity and view challenges as opportunities for growth.

Structuring Your Answers

When answering questions, ensure that your responses are structured, clear, and concise. Avoid rambling or going off-topic. Organizing your answers chronologically or in order of importance can help keep the discussion focused.

For example, if asked about a major project, break down your answer into steps:

  1. The objective of the project
  2. Your role and responsibilities
  3. The actions you took
  4. The outcome and impact

By following this structure, you communicate your ideas effectively and keep the interviewer engaged. Also you should use STAR or CAR method that we discussed in other chapters.

Showing Enthusiasm and Confidence

Employers are drawn to candidates who are enthusiastic and genuinely interested in the position. If you sound excited and passionate, the interviewer will be more likely to believe that you are a great fit for the team. Speak clearly, maintain eye contact, and use confident body language.

Additionally, mirroring the interviewer’s demeanor can create a sense of connection. If they are formal, maintain a professional tone. If they are more relaxed, engage in friendly conversation while remaining respectful.

Building a Connection with the Interviewer

An interview is not just about answering questions; it is also about establishing a rapport. Find common ground, ask thoughtful questions, and engage in a meaningful conversation.

A good question to ask might be:

“What do you enjoy most about working at this company?”

This helps build a connection and provides insight into the company’s culture and values.

Demonstrating Your Value to the Company

Instead of focusing on what the company can do for you, emphasize what you can contribute. Highlight how your skills and experiences align with the company’s goals. If possible, use specific numbers or results to demonstrate past achievements.

For example:

“In my last role, I developed a new client onboarding process that reduced setup time by 30% and increased customer retention.”

This approach makes it clear that you are a valuable asset.

Telling the Employer What You Can Do for Them

One of the most effective ways to impress an interviewer is to focus on how you can add value to their company rather than what they can offer you. Employers want to know how your skills, experience, and attitude can contribute to their success.

Instead of asking about promotions, benefits, or long-term growth right away, frame your responses in a way that highlights what you bring to the table.

For example, you might say:

“I am excited about this opportunity because I believe my expertise in project management and process optimization can help streamline operations and improve efficiency for your team.”

By showing that you are focused on contributing rather than receiving, you position yourself as a valuable asset and a team player.

Preparing for Unexpected Questions

Interviewers may ask unconventional questions to test your critical thinking skills. If you are unsure how to answer, take a moment to think before responding. It is okay to ask for clarification or repeat the question to gather your thoughts.

For example, if asked, “How would you handle a disagreement with your manager?” you could say:

“I believe in open communication. If I disagreed with my manager, I would respectfully share my perspective and seek a collaborative solution.”

This response shows professionalism and problem-solving skills. There is a separate chapter on how to handle questions that you are not prepared for. Check it out.

Staying Positive About Previous Jobs

Never speak negatively about past employers, colleagues, or experiences. Even if you left a job on bad terms, avoid complaining or blaming others. Instead, frame your departure in a positive light.

Use the word “more” to describe why you are looking for a new opportunity:

“I am seeking more challenges, more responsibility, and more opportunities for professional growth.”

If you were laid off or fired, focus on what you learned from the experience:

“Although my company downsized, I took it as an opportunity to enhance my skills and gain new certifications.”

Employers appreciate candidates who show resilience and the ability to turn challenges into learning experiences.

Conclusion

Preparation is the key to a successful interview. By arriving early, organizing your thoughts, answering questions effectively, and demonstrating enthusiasm, you can make a lasting impression. Remember to stay positive, showcase your strengths, and focus on how you can add value to the company.

The interview is your opportunity to shine—be confident, engage with the interviewer, and enjoy the experience. With the right preparation, you can approach any interview with ease and increase your chances of landing the job.

How To Land the Job and Interview for Project Managers Course

Take the next big step in your project management career with HK School of Management. Whether you're breaking into the field or aiming for your dream job, this course gives you the tools to stand out, impress in interviews, and secure the role you deserve.

This isn’t just another job-hunting guide—it’s a tailored roadmap for project managers. You’ll craft winning resumes, tackle tough interview questions, and plan your first 90 days with confidence. Our hands-on approach includes real-world examples, AI-powered resume hacks, and interactive exercises to sharpen your skills.

You'll navigate the hiring process like a pro, with expert insights on personal branding, salary negotiation, and career growth strategies. Plus, downloadable templates and step-by-step guidance ensure you're always prepared.

Learn from seasoned professionals and join a community of ambitious project managers. Ready to land your ideal job and thrive in your career? Enroll now and take control of your future!



Launch your career!

HK School of Management delivers top-tier training in Project Management, Job Search Strategies, and Career Growth. For the price of a lunch, you’ll gain expert insights into landing your dream PM role, mastering interviews, and negotiating like a pro. With a 30-day money-back guarantee, there’s zero risk—just a clear path to success!

Learn More